Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quote, request garage door service, schedule an appointment, submit a website form, call us, email us, or communicate with us by text message.

Personal and Contact Information

• Your first and last name.
• Your email address.
• Your telephone or mobile phone number.
• Your service address or property location.
• Your preferred contact method.

Service-Related Information

• Information about the garage door, opener, motor, spring, cable, sensor, panel, remote control, or other component requiring service.
• Details about installation, maintenance, inspection, emergency service, or repair requests.
• Photographs, videos, descriptions, or other materials you submit to help us evaluate a service request.
• Appointment dates, service preferences, property-access instructions, and communication history.
• Payment or transaction information when a payment is made through an authorized payment provider.

Communication and Consent Records

• Records of inquiries, estimates, appointments, and support requests.
• Email, telephone, and text message communications.
• SMS opt-in and opt-out records.
• Consent dates, timestamps, sources, and form-submission records.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address.
• Browser type and operating system.
• Device type and approximate location.
• Pages viewed and links selected.
• Date, time, and duration of website visits.
• Referring website or traffic source.
• Cookie identifiers and similar technical information.

2. How We Use Your Information

We may use the information collected to:

• Respond to questions, quote requests, and service inquiries.
• Schedule, confirm, update, or cancel appointments.
• Provide garage door installation, repair, and maintenance services.
• Contact you regarding an active service request.
• Send appointment confirmations and reminders.
• Provide customer support and follow-up communications.
• Process authorized payments and transactions.
• Maintain service, consent, and communication records.
• Improve our website, services, and customer experience.
• Detect fraud, abuse, technical problems, or security risks.
• Comply with applicable legal and regulatory obligations.
• Send promotional communications only when you have provided the required consent.

3. SMS Messaging and Consent

NNV Guapeando Garage Doors may offer an SMS messaging program for customers who request information, schedule a service, request an estimate, or otherwise communicate with our business.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that assist with support services, such as customer service, scheduling, website hosting, CRM administration, or message delivery, is permitted only when reasonably necessary to provide our direct services.

All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of text messaging services that are necessary to deliver messages requested by the user.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may disclose limited information in the circumstances described below.

Service Providers

We may work with service providers that assist with website hosting, form processing, customer relationship management, appointment scheduling, payment processing, communication delivery, analytics, and technical support.

These providers may access information only to perform services on our behalf and are expected to protect it appropriately.

SMS Providers

Mobile phone numbers and SMS consent data may be transmitted to messaging aggregators, carriers, and communication providers solely as necessary to deliver messages that you have agreed to receive.

Legal Requirements

• Comply with a law, subpoena, court order, or legal process.
• Respond to a valid governmental or law-enforcement request.
• Protect our business, customers, employees, or legal rights.
• Investigate suspected fraud, abuse, or security incidents.
• Prevent harm or unlawful activity.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction. Any recipient will remain subject to applicable privacy obligations.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

• Restricted access to customer information.
• Password-protected systems and account controls.
• Secure website connections and data transmission.
• Access-management and authentication procedures.
• Vendor and service-provider access limitations.
• Data backups and operational recovery measures.
• Review of security practices and software updates.
• Confidential handling of SMS consent records.

No Internet transmission or electronic storage system can be guaranteed to be completely secure. Although we use commercially reasonable safeguards, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand traffic, evaluate performance, and improve the user experience.

• Enable essential website functionality.
• Remember visitor preferences.
• Measure website traffic and page performance.
• Identify technical errors or security issues.
• Understand how visitors interact with the website.

You can control cookies through your browser settings. Disabling cookies may affect certain website functions.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain business and consent records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

SMS opt-in and opt-out records may be retained as necessary to document consent and demonstrate compliance with applicable messaging requirements.

8. Your Rights and Choices

• Access personal information we maintain about you.
• Correct inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw consent for future marketing communications.
• Unsubscribe from marketing emails.
• Opt out of SMS messages by replying STOP.
• Request information about how your information is used.

We may need to verify your identity before processing certain requests. Some information may be retained where required or permitted by law.

To submit a privacy request, email nnvgarage@icloud.com .

9. Third-Party Links

Our website may contain links to websites or services operated by third parties. We do not control and are not responsible for their content, privacy policies, security practices, or data-handling procedures.

10. Children’s Privacy

Our website and services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements.

The revised policy will be posted on this page with an updated effective date.

12. Contact Us